Commuters in distress as mobile vending machines stop working

CHENNAI: The defunct cell price tag merchandising machines on the Chennai Moore Market Complex (MMC) are inflicting loads of complications to passengers who favor e-book paper tickets through the UTS cell app. Many passengers, who booked their paper tickets thru the cellular app, have forfeited their price ticket fares after price ticket vending machines didn’t dispense the ticket, at the same time as a phase of passengers have been compelled to face serpentine queues earlier than the counters to shop for tickets.

A passenger attempts to take a printout of a ticket from a vending device at Moore Market Complex station

on Monday, lowering the passengers’ problem in shopping suburban and specific tickets for the duration of rush hour, the Southern Railway (SR) released ‘UTS’ cell-primarily based ticketing utility in 2015 with a whole lot of fanfare. The application furnished options to ebook each paperless and paper ticket. Passengers, who select the paperless price tag option, need to expose their cell phones during the price ticket inspection, at the same time as folks that opted for paper, tickets ought to take printouts of tickets from cell ticket vending machines (MTVM) and automatic price tag vending machines hooked up at the stations.

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While the ticketing application acquired an amazing response from a section of suburban visitors because it enabled paperless ticket journey, many rail commuters had been irked as they could not take printouts of the paper tickets booked through the app. The six mobile ticket merchandising machines hooked up inside the Chennai Moore Market Complex had been non-functional for several days, leaving the commuters in a lurch. In addition, the software system defects of UTS are adding to the passengers’ woes.

S Gopal of Thiruvallur, who booked a ticket from Chennai to Avadi, said he turned into pressured to surrender his price ticket fare as he turned into made to go through the tedious method to get a ticket. “After I keyed within the ticket information at MTVM, I did not receive any reaction for some time and later received a mistakes message. When I enquired with the station professional, I asked to expose the ticket info to a clerk at the counter. After waiting in a queue, I changed into told utilizing the clerk that the price ticket was given brought. When I disputed it, I changed into asked to wait 15 mins to open the gadget to confirm the receipt of the price ticket. But I refused and bought a brand new ticket from the counter,” said Gopal. Many rail passengers pick to ebook paper tickets because cells may go dry without a battery while booking their own families’ tickets.

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I ran from pillar to submit to get the price tag for Katpadi for almost 20 mins after the machines failed to print the ticket. We can not depend on the paperless price tag in cell phones. Had I bought the price tag through the counter, I might have got the ticket in lesser time,” rued R Rajendran, every other everyday commuter. When contacted, SR officers stated the issue had been taken up with the branch involved, and soon the machines might be installed.

Mobile disconnect

 UTS cellular app launched in 2015 for reserving tickets for specific and suburban trains
 Passengers who opted for paper tickets need to take printouts of the tickets from Mobile Ticket Vending Machines (MTVM) and Automatic Ticket Vending Machines installed on the stations
 A segment of passengers favor taking printouts as the cell battery may also get dried or switched off
 Passengers couldn’t take the printouts at MTVM
 Counter software al­so suggests ‘the price ticket published.’
 Passengers forced to surrender their ticket fare due to faulty machines

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